Returns & Refunds Policy
1. Introduction
This Returns & Refunds Policy applies to all purchases made through the Electronic Hardware Store website.
Electronic Hardware Store (EHW Store) is a trading name of JEA Technologies Pty Ltd (ABN: 76 619 851 446).
We are committed to supplying quality products and providing a fair, transparent and efficient returns process. This policy explains the circumstances under which products may be returned, exchanged, repaired or refunded together with the responsibilities of both the customer and Electronic Hardware Store.
By placing an order through our website, you acknowledge that you have read, understood and agreed to this Returns & Refunds Policy together with our Terms & Conditions, Shipping Policy and Privacy Policy.
Nothing in this policy excludes, restricts or modifies your rights under the Competition and Consumer Act 2010 (Cth), Schedule 2 – Australian Consumer Law (ACL). Where any provision is inconsistent with the ACL, the ACL prevails.
2. Return Eligibility
Returns may be requested within 30 days of the invoice date. A Return Authorisation Number (RAN) must be obtained before returning any item. Products must be unused, unopened, undamaged, uninstalled, in their original manufacturer's packaging and include all accessories, manuals and documentation. Approval of a return request does not automatically guarantee a refund. All returned goods are inspected before a decision is made.
3. Non-Returnable Products
Unless required under Australian Consumer Law, the following items are not eligible for return or refund:
- Opened or unsealed products.
- Products that have been installed, configured, programmed or activated.
- Software, licence keys, subscriptions and downloadable products.
- Custom-made or special-order products.
- Clearance or final sale items.
- Products damaged through misuse, negligence or unauthorised repair.
- Products without original packaging or accessories.
No refunds or exchanges will be provided for opened or unsealed packages unless the product is faulty, does not comply with the Australian Consumer Law, or Electronic Hardware Store agrees otherwise in writing.
4. Product Specific Conditions
Certain products may include additional return conditions, warranty terms or purchase conditions on their individual product pages. By placing an order, you agree that those product-specific conditions form part of this Returns & Refunds Policy. Where a product listing states that an item is non-refundable, special-order or subject to different warranty conditions, those conditions apply unless otherwise required by law.
5. Change of Mind
Change-of-mind returns are accepted at our discretion. Products must remain unopened, unused and in resalable condition. Customers are responsible for return shipping costs and an administration/restocking fee may apply where permitted by law.
6. Faulty, Incorrect or Damaged Products
Please notify us within 7 days of delivery if you receive a faulty, damaged, incomplete or incorrect product. We may request your order number, proof of purchase and photographs. Remedies including repair, replacement or refund will be provided in accordance with Australian Consumer Law.
7. Return Process
Contact our customer support team to obtain a Return Authorisation Number (RAN). Returns sent without prior approval may be refused. Returned goods should be securely packaged to prevent transit damage.
For return shipping costs and freight responsibility, see our Shipping Policy.
8. Refunds
Refund eligibility is determined strictly in accordance with this policy and any product-specific conditions displayed on the Electronic Hardware Store website. Refunds are processed within 7–10 business days after inspection and approval and are issued to the original payment method where reasonably practicable. Original shipping charges, installation costs, labour costs and administration fees are generally non-refundable unless required by law.
9. Exchanges
Approved exchanges are available for faulty, damaged or incorrectly supplied products, subject to inspection and stock availability.
10. Order Cancellations
Orders may only be cancelled before dispatch. We reserve the right to cancel orders due to payment verification issues, stock shortages, pricing errors, suspected fraud or circumstances beyond our reasonable control.
11. General Conditions
- Product images are for illustration purposes only.
- Product specifications and packaging may change without notice.
- Customers are responsible for ensuring products are suitable for their intended application.
- Installation should be carried out by appropriately qualified persons where required.
- We may request additional information before approving a claim.
- Refunds are limited to the purchase price of approved returned goods.
- Products returned without an approved RAN may be refused.
- Promotional bundles may need to be returned as a complete package.
- Fraudulent or suspicious orders may be cancelled or delayed.
12. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. Where a product has a major failure, you are entitled to a replacement or refund and compensation for any other reasonably foreseeable loss or damage. For minor failures, we may choose to repair or replace the goods within a reasonable time.
13. Limitation of Liability
To the fullest extent permitted by law, Electronic Hardware Store's liability is limited to the remedies available under Australian Consumer Law. We are not liable for indirect, incidental or consequential losses arising from product use, incorrect installation or incompatibility except where liability cannot legally be excluded.
14. Policy Updates
We may amend this policy at any time. Updates become effective when published on our website.
15. Contact Information
Electronic Hardware Store (EHW Store) A trading name of JEA Technologies Pty Ltd (ABN: 76 619 851 446)
For all returns, refunds and general enquiries, please contact us via our Contact Us page.